Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bashirkhan5246@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bashirkhan5246@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bashirkhan5246@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bashirkhan5246@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bashirkhan5246@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bashirkhan5246@gmail.com.

Tack för att du handlar hos oss på  LuxeAura. Vi strävar efter att erbjuda högkvalitativa skönhetsprodukter och utmärkt kundservice. Läs noggrant igenom vår retur- och återbetalningspolicy innan du gör ett köp.

1. Returer

På grund av produkternas natur (skönhet, hudvård, personlig vård) accepterar vi inte returer av hygien- och säkerhetsskäl, om inte produkten är defekt, skadad eller felaktig.

För att vara berättigad till retur (om tillämpligt):

  • Produkten måste vara oanvänd, oöppnad och i originalförpackning.

  • Du måste kontakta oss inom 7 dagar från att du mottagit din beställning.

2. Skadade eller felaktiga produkter

Om din produkt är skadad vid leverans eller du fått fel vara:

  • Kontakta oss på bashirkhan5246@gmail.com inom 7 dagar efter leverans.

  • Bifoga ordernummer, tydliga bilder på produkten och beskriv problemet.

  • Efter verifiering erbjuder vi ersättning eller återbetalning enligt ditt önskemål.

3. Återbetalningar (om tillämpligt)

När din retur godkänts:

  • Återbetalningar behandlas till ursprunglig betalningsmetod inom 5–10 arbetsdagar.

  • Du får ett e-postmeddelande när återbetalningen är genomförd.

4. Ej återbetalningsbara produkter

  • Produkter märkta som slutlig försäljning.

  • Produkter som har öppnats eller använts.

  • Digitala eller nedladdningsbara produkter (om några finns).

5. Avbokning av order

  • Order kan endast avbokas inom 12 timmar efter beställning. Efter detta kan ordern redan ha behandlats, och avbokning kan då inte garanteras.

6. Fraktkostnader

  • Fraktavgifter (om några) återbetalas inte. Vid återbetalning dras fraktkostnaden bort, om inte produkten var skadad eller felaktig.

7. Kontakta oss

Har du frågor om retur eller återbetalning? Kontakta oss gärna:
📧 Email: bashirkhan5246@gmail.com
📞 Support: Öppet dygnet runt